Refunds and Returns

  1. Eligibility for Refunds

  • Refund requests are accepted only within the first 7 days of the purchase date for new members.
  • Users who have already availed of a refund in the past will not be eligible for subsequent refunds.

  1. Conditions for Refund Approval

  • Technical Issues: If the user experiences persistent technical issues preventing access to the platform that cannot be resolved by our support team, a refund will be considered.

  1. Non-Refundable Scenarios

  • Refunds will not be provided if:
    • The user has completed more than 10% of the practice simulations.
    • The request is made after 7 days of purchase.
    • The user has been previously granted a refund.

  1. Refund Process

  • To request a refund, users must contact our support team within the first 7 days of purchase.
  • Refunds, if approved, will be processed within 7-10 business days to the original payment method.

  1. Partial Refunds and Proration

  • As the premium membership is for a fixed duration of 2 months, partial refunds or prorated refunds are not offered beyond the 7-day eligibility window.

  1. Contact Information

  • If you wish to request a refund, Contact us at:
    Email: support@simsfornet.com